Privacy Policy

Privacy Policy For Valours

Valours is dedicated to protecting the privacy and personal information of our visitors, followers and members. This Privacy Policy outlines the information we collect, how we use it, and the measures we take to safeguard your privacy. This policy applies to all the services and products offered by Valours, including our WooCommerce website.

Informations We Collect

When you visit our website, we may collect personal information that you provide to us voluntarily, such as your name, email address, phone number, and billing and shipping address. We also collect non-personal information, such as your IP address, browser type, and access time.

How We Use Information

We use the personal information we collect to process your orders, communicate with you about your orders, and provide you with the products and services you have requested. We may also use your personal information to send you promotional emails and newsletters about our products and services, but you can opt-out of these communications at any time.

We use non-personal information to improve the functionality of our website and to analyze trends and statistics. We may also share non-personal information with third-party service providers who help us improve our website and services.

Information Security

We take the security of your personal information seriously and take steps to protect it from unauthorized access, use, or disclosure. We use industry-standard encryption technologies to safeguard your personal information during transmission, and we store your personal information in secure databases that are only accessible by authorized personnel.

Disclosure of Information

We may disclose your personal information to third-party service providers who help us process your orders and provide you with the products and services you have requested. We may also disclose your personal information to law enforcement agencies, government authorities, or other third parties if we believe that such disclosure is necessary to comply with a legal obligation or to protect our rights or the rights of our customers.

Your Rights

You have the right to access, update, and delete your personal information at any time. If you would like to do so, please contact us using the information provided below. We will respond to your request as soon as possible.

Changes To This Policy

We may update this Privacy Policy from time to time. If we make any material changes, we will notify you by email or by posting a notice on our website.

Refund And Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional Non-Returnable Items:

Gift cards, Downloadable software products, Some health and personal care items.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: Book with obvious signs of use. CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late Or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us or send us an email at valours4christ@gmail.com

Sale Items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us or send us an email at valours4christ@gmail.com and send your item to:

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Returns

To return your product, you should mail your product to:

31/33 Adeyefa Street. Opposite Danco Filling Station. Off Lagos Abeokuta Expressway, Iyana Ipaja Lagos Nigeria

P.O.BOX 946 IKEJA Post Office Ikeja Lagos.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us or send us an email at valours4christ@gmail.com for any questions related to refunds and returns.

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